# Pony Express HQ

> SMS-first community hub for small homeowners associations (HOAs) from 10 to 500 units. The only HOA platform built on native SMS — not bolted onto it. Self-serve from $19/month, no credit card required to start.

Pony Express HQ is a SaaS platform for small-to-mid-size HOAs. It replaces the spreadsheet + email + bolt-on-SMS stack most volunteer boards juggle today with a single platform centered on two-way SMS as the primary communication channel. Each community gets a dedicated US phone number, TCPA-compliant consent tracking, and a resident portal on its own subdomain.

Key facts:
- Three flat-fee tiers: Starter $19/mo (up to 50 units, 500 SMS), Growth $49/mo (up to 200 units, 2,000 SMS), Pro $99/mo (up to 500 units, 10,000 SMS).
- Native SMS via a dedicated Twilio phone number per community. Two-way messaging with a threaded board inbox. TCPA consent captured, timestamped, and exportable.
- Nine SMS-native capabilities no competitor offers: two-way SMS messaging, SMS voting, emergency alerts with escalation, SMS maintenance requests (photo + text), automated payment reminders, violation notices with delivery proof, ticket status notifications, TCPA consent + audit log, AI auto-responder (Pro).
- Self-serve signup; no demo required; no setup fee. Cancel and export at any time.
- Built for volunteer boards and small property managers — not enterprise management companies.

## Pricing

- [Pricing](/pricing): Three transparent tiers, suite-grouped feature comparison matrix (Communications, Governance, Operations, Security), add-on pricing (Extra SMS pack $10 per 1,000 messages, Digital vote event $29 per election, White-glove migration $199 one-time, Custom domain $9/mo), and a competitor pricing comparison showing how Pony Express HQ compares to PayHOA, Buildium, HOALife, and RunHOA at a 50-unit HOA.

## Features

Each feature page includes the problem it addresses, the capabilities included, a step-by-step setup walkthrough, real HOA use cases, and an FAQ with answers boards actually ask.

- [Communications](/features/communications): SMS-first outreach that residents actually read. Broadcasts, targeted group messages, two-way SMS, dedicated US phone number, TCPA consent tracking, email fallback. All tiers.
- [Portals and website](/features/portal): Public community landing page plus resident-only portal on a per-community subdomain. Customizable headlines, tagline, address, and CTAs. All tiers.
- [Directory and data](/features/directory): Member roster with role-based visibility. Four member types (management, worker, vendor, resident) with granular roles. All tiers.
- [Import and export](/features/import-export): CSV self-serve import, assisted migration for messy data, full data export (directory, consent log, message history, documents). All tiers.
- [Maintenance and requests](/features/requests): Online ticket intake plus SMS submission with photos on paid tiers. Vendor-scoped views, automated SMS status updates. Growth and Pro.
- [Violations and enforcement](/features/violations): Photo-evidenced observations, SMS notices with Twilio delivery proof, per-category templates, escalation rules, and resident response thread. Growth and Pro.
- [Documents](/features/documents): Central library for CC&Rs, minutes, and policies with role-gated access and version history. Growth and Pro.
- [Polls, surveys, and e-voting](/features/polls): Yes/no motions, single-choice polls, multi-select surveys. SMS voting on Growth and Pro. Anonymous or open. Real-time results and audit log. All tiers (SMS voting on Growth and Pro).
- [Community calendar](/features/calendar): Events with SMS + email reminders, RSVP capture, iCal feed for residents. Pro tier.
- [Security and access](/features/security): Role-based access control mapped to HOA structure. Session scoping per community. Audit log for sensitive actions. All tiers.

## Get started

- [Sign up free](/signup): Free account, no credit card, no setup fee. Setup typically takes minutes.
- [Contact](/contact): Email for migration help, sales questions, or partnership inquiries.
- [Product tour](/features/tour): Linear walkthrough of every feature in one page.

## Optional

- [Features overview](/features): Card grid linking to every feature page.
- [Log in](/login): Existing user sign-in.